Zotee is operated by Kodex Bilgi Teknolojileri A.Ş.. For support, email us at support@zotee.app.
We aim to respond to support requests as soon as reasonably possible. Response times may vary depending on request volume, technical complexity and time zone differences.
Before contacting support
Many issues can be resolved by checking your internet connection, updating to the latest app version, restarting the app and confirming that you are signed in with the same account used for purchases or generated content.
Helpful details to include
- Your Zotee account email.
- Your device model and operating system version.
- The Zotee app version, if visible in the app.
- A short description of the issue and the steps that led to it.
- Screenshots or screen recordings, if they help explain the problem.
- For purchase or subscription issues, the app store used: Apple App Store or Google Play.
Common support topics
Account access
Contact us if you cannot sign in, cannot access your account, used the wrong sign-in method or need help with account mode setup.
Personal Profile and Business/Company setup
Zotee v1 uses one selected account mode: Personal Profile or Business/Company. If your profile context or business details look incorrect, review your onboarding details and update them in the app where available.
Unified Create and AI generation
Zotee creates posts from at least one input: a prompt or an image. You may also add optional style context and choose Instagram or Facebook. Captions and hashtags are generated automatically. If generation fails for technical reasons, include the date/time of the attempt and any error message in your support email.
Uploaded images and generated content
Make sure you have the rights to use any image, logo, product photo or brand asset you upload. Generated content should be reviewed before publishing, especially claims, offers, prices, dates, regulated statements and third-party rights.
Credits, subscriptions and purchases
Zotee may offer free trial credits, subscriptions and top-up credits through Apple App Store or Google Play. If you have a billing issue, include the store used, approximate purchase date and product name. Do not email your full payment card details.
Refund requests for App Store or Google Play purchases may need to be submitted directly through Apple or Google according to their policies.
Restore purchases
If you changed devices or reinstalled the app, use the restore purchase option in the app where available. Make sure you are signed in with the same Apple ID or Google account used for the original purchase.
Visual-first Library
Your Library is designed to show generated images first. Captions and hashtags appear after opening a content detail view. If a saved item is missing, check that you are signed in with the correct Zotee account.
Reminders and notifications
Reminder notifications depend on device settings, operating system behavior, network status and push notification services. If reminders are not arriving, confirm that notifications are enabled for Zotee in your device settings.
Manual export and sharing
Zotee v1 focuses on manual export/share and reminder scheduling. Auto-publishing is planned for a later version and may not be available in v1.
Account deletion
You can request deletion of your Zotee account by following the instructions on our Account Deletion page. Deleting your Zotee account may not automatically cancel App Store or Google Play subscriptions.
Privacy and legal
For privacy questions, contact privacy@zotee.app. You can also review our Privacy Policy and Terms of Use.
Contact
Kodex Bilgi Teknolojileri A.Ş.
Support: support@zotee.app
Privacy: privacy@zotee.app