Zotee is operated by Kodex Bilgi Teknolojileri A.Ş.. For support, email us at support@zotee.app.
We aim to respond to support requests as soon as reasonably possible. Response times may vary depending on request volume, technical complexity and time zone differences.
Before contacting support
Many issues can be resolved by checking your internet connection, updating to the latest app version, restarting the app and confirming that you are signed in with the same account used for purchases or generated content.
Helpful details to include
- Your Zotee account email.
- Your device model and operating system version.
- The Zotee app version, if visible in the app.
- A short description of the issue and the steps that led to it.
- Screenshots or screen recordings, if they help explain the problem.
- For purchase or subscription issues, the app store used: Apple App Store or Google Play.
Common support topics
Account access
Contact us if you cannot sign in, cannot access your account, used the wrong sign-in method or need help with account mode setup.
Personal Profile and Business/Company setup
Choose the active Personal or Business/Company profile in Zotee. If its context or business details look incorrect, switch profiles or update the selected profile in the app.
Creating posts and designs
In Zotee 1.0.2, Personal posts start with a prompt. On the next step, you can optionally add a photo or design reference, then choose platforms and fine-tune the result. Business/Company posts can start with a product photo or an idea. Zotee prepares content for the selected platforms, including captions and hashtags. If creation fails, include the date/time of the attempt and any error message in your support email.
Uploaded images and generated content
Make sure you have the rights to use any image, logo, product photo or brand asset you upload. Generated content should be reviewed before publishing, especially claims, offers, prices, dates, regulated statements and third-party rights.
Credits, subscriptions and purchases
Zotee may offer free trial credits, subscriptions and top-up credits through Apple App Store or Google Play. If you have a billing issue, include the store used, approximate purchase date and product name. Do not email your full payment card details.
The app shows the credit cost before you generate. In Zotee 1.0.2, a Business design that uses your original photo as it is, including its free regeneration option, uses no credits. Other AI-generated images may use credits as shown in the app.
Refund requests for App Store or Google Play purchases may need to be submitted directly through Apple or Google according to their policies.
Restore purchases
If you changed devices or reinstalled the app, use the restore purchase option in the app where available. Make sure you are signed in with the same Apple ID or Google account used for the original purchase.
Visual-first Library
Your Library is designed to show generated images first. Captions and hashtags appear after opening a content detail view. If a saved item is missing, check that you are signed in with the correct Zotee account.
Reminders and notifications
Reminder notifications depend on device settings, operating system behavior, network status and push notification services. If reminders are not arriving, confirm that notifications are enabled for Zotee in your device settings.
Manual export and sharing
Zotee v1 focuses on manual export/share and reminder scheduling. Auto-publishing is planned for a later version and may not be available in v1.
Account deletion
You can request deletion of your Zotee account by following the instructions on our Account Deletion page. Deleting your Zotee account may not automatically cancel App Store or Google Play subscriptions.
Privacy and legal
For privacy questions, contact privacy@zotee.app. You can also review our Privacy Policy and Terms of Use.
Contact
Kodex Bilgi Teknolojileri A.Ş.
Support: support@zotee.app
Privacy: privacy@zotee.app