This page explains how to request deletion of your Zotee account and related app data. Zotee is operated by Kodex Bilgi Teknolojileri A.Ş..
How to request account deletion
You can request deletion of your Zotee account by emailing support@zotee.app from the email address associated with your Zotee account.
Please include the following information:
- Email subject: Zotee account deletion request
- Your Zotee account email address
- A clear statement that you want your Zotee account deleted
- If relevant, whether you used Apple Sign In, Google Sign-In or email/password login
In-app deletion
If account deletion is available in your version of the app, you may also delete your account from the app under Settings > Account > Delete Account or a similarly named menu. The exact menu label may vary by app version.
Verification
For security, we may ask you to verify that you control the account email address or provide additional information reasonably necessary to confirm the account deletion request. We will not ask for your full payment card number or app store password.
Data that may be deleted
When your account is deleted, the following categories of Zotee app data may be deleted or deactivated, subject to the retention limits below:
- Account details and authentication records associated with your Zotee account.
- Selected account mode: Personal Profile or Business/Company.
- Personal Profile details, such as display name, reference/profile image, vibe tags and style notes.
- Business/Company details, such as company name, logo, Brand Kit assets, colors, fonts, description, industry, target audience, location and products/services.
- Uploaded images used for generation.
- Generated images, captions, hashtags and related Library records.
- Reminder records and notification-related app data.
- Credit and generation history where it is not required for billing, fraud prevention, dispute resolution or legal compliance.
Data that may be retained
Some information may be retained for a limited period or as required by law, including:
- Purchase, subscription, receipt and entitlement records needed for tax, accounting, fraud prevention, dispute handling, app store compliance or legal obligations.
- Server logs, security logs, backup records and anti-abuse records for a limited period.
- Support communications related to your request.
- Information we are legally required or permitted to retain.
Subscriptions and purchases
Deleting your Zotee account may not automatically cancel App Store or Google Play subscriptions. To avoid future charges, you must manage and cancel subscriptions through your Apple account or Google Play account settings.
Refund requests for App Store or Google Play purchases may need to be submitted directly through Apple or Google according to their policies.
Processing time
We will process verified account deletion requests within a reasonable period and in accordance with applicable law. Some deletion actions may take additional time to be fully reflected in backups, logs or third-party systems.
Effect of deletion
After account deletion, you may lose access to your Zotee account, generated content, Library items, credits, profile data, Brand Kit data and saved reminders. Deleted content may not be recoverable.
Privacy rights
Depending on your location, you may also have additional privacy rights, such as access, correction, deletion, objection, restriction or portability rights. For more information, review our Privacy Policy or contact privacy@zotee.app.
Contact
Kodex Bilgi Teknolojileri A.Ş.
Account deletion requests: support@zotee.app
Privacy requests: privacy@zotee.app